As a demonstration of our commitment to continuous improvement, NTA circulated its second Customer Satisfaction Survey to all registered schools and MATs in June 2019. We were very pleased both with the response rate and the level of satisfaction reflected in the responses. We have pleasure in sharing the summary results and a selection of the comments made here.
We circulate this questionnaire on a regular basis to track how our schools and MATs are feeling about our service and also importantly so we can use the feedback in our future planning and development.
We would like to take the opportunity to thank those of you who participated in the survey and we hope that you will continue to give us any feedback throughout the year.